Customer service and information

Customer Service


Easy to order and Delivery within a few days!

At it’s easy to place orders and they will delivered to your door. When you have made a choice from our product range and added them to your shopping cart, it’s possible to continue shopping. If you finished shopping, click order and enter your address details and how you like to pay. All our prices are including VAT.

Placing orders
Ordering from described in a few simple steps below.

Create a account
To order by you need an account. Go to 'Login' at the top on the right of the page. Click at 'register'. Here you need to enter your profile information.

Step 1
Select 'Order' at the product you want to buy, make sure the content is correct. Now you will see a summary of your shopping cart. Here it’s possible to edit the quantity on each products you want to receive.

Step 2
On the summary of your shopping cart page it’s possible to add discount codes if you have one. You have to enter your discount code at the “discount code” field and then you have to select 'Use discount code'. When you are ready to checkout click on the 'Checkout' button.

Step 3
You are now on the 'Checkout' page where you can choose between 'Send to this address' or 'Send to another address', make your choice and click 'Continue'.

Step 4
Select a shipping method and click 'Continue'.

Step 5
Choose a payment method and follow the steps of the payment system that you have chosen. Check your order, if it’s correct you can click on 'Place Order'. The message 'Thank you for your order/ payment' will appear. You will receive an e-mail confirming about your order with the details of your order and a link to track progress.

Shopping cart 
A summary of your shopping cart with all the products you want to order.

My Account
Here you will find your recent order(s) and the ability to view your account information and adapt. You can change your information (including address, email address and password), in your account. You can also specify here several billing and shipping addresses.

Cancel a order
You can cancel your order if you send, as soon as possible after you ordered, an e-mail to our Customer Service. Go to 'Contact' and send an e-mail. If the order is shipped, we can’t cancel the order. Returns are not possible since it is feed/ supplements.

Five or more pieces of the same article
Would you like to place an order of 5 or more pieces of the same product? Then you can get an attractive discount in many cases. Go to 'Contact Us' to fill out the contact form and ask if there are discounts available. You will get an answer as soon as possible of Customer Service.

No answer to your question?
Please contact our Customer Service with the contact form or call +31 (0) 75-6144143.



Payment options


In the package you will receive the invoice of your order. This can be dropped off at your bank. You can also pay the invoice with Telephone banking or Internet banking. Make the amount due on account 1086.63.086 in the name of in Zaandam. Do not forget to mention the order number so we can quickly and accurately process your payment. You only pay when you received the order.

iDEAL allows you trusted, secure and easy checkout for online purchases. You pay with your trusted Internet payment. Do you bank at ABN AMRO, ING Bank, Rabobank, Fortis and SNS bank, than you can pay using iDEAL. The amount is directly debited from your account, and we as a supplier are informed that the order is paid. For more information please visit the website of IDEAL.

Credit Card
With your Visa, MasterCard or American Express, you can checkout safe and easy online purchases. You will need your credit card number, the expiry date of the card and the exact name as it is written to fill in on the map. In addition, there are increasingly more asked to Secure code. This is a personal code that you need to fill in as additional verification (Visa, MasterCard and American Express). You can get your credit card information through our secure SSL procedure safely and we will make sure, together with your credit card company, for proper handling.

Mister Cash / Bancontact
Pay with Mister Cash / Bancontact is safe and easy. Are you a Belgian with an account at Dexia, Fortis, ING, Fortis, KBC, CBC, AXA bank or VDK Savings Bank and it is possible for you to bank online, you can use Mister Cash / Bancontact. 

You can transfer the amount to account number 1086.63.086 in the name of RopaVet in Zaandam quoting your order number. In this case we will only start processing your order after the payment is received. It takes several days before a payment is processed by us. Thereafter the delivery times that are currently on the site listed apply. Please note in case of internet or telephone banking! Always satisfy your payments per order and listed the order as payment reference. If you have multiple outstanding amounts together add up so as to satisfy all at once, we can’t guarantee that the payment is processed correctly. If you do this right, please give as payment reference 'see specification' and mail the specification or fax to 075 614 41 43. Once we received this we can process your payment correctly.

An invoice without amounts
If you receive an invoice in your order whith no amounts on it, you can consider this as a packing list. This is the case if you have entered a billing address that is different from delivery address. The billing address can be found in your 'Order Status'.

No answer to your question?
Please contact our Customer Service via the contact form.